Shipping policy

 

What are your shipping times ?

US Shipping Time Estimates

2-8 Days

Please Note: Every product is shipped individually to ensure that you receive your product as soon as possible and at the lowest cost.

International Shipping Time Estimates

3-14 Days

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping detail when checking out.

We will not be responsible for any Duties, Taxes or Custom fees under any circumstances. If the order arrives at your country and...

  • Customs refuses to accept the package
  • Multiple attempts are made in the country of destination to deliver the package.

We reserve the right to abandon the package(s) and will not be responsible for any refund.

How will I know when my order has shipped?

As soon as your order is shipped, we will send you a shipping confirmation email with your tracking number.  

The tracking shows "Label Created" for a long time. We create shipping labels for orders at the same time the order enters production, but the shipping information will only update once the package is picked up, transported to the carrier shipping hub, and scanned. This means an order needs to be made, packaged, and then transported before an update on shipping will be displayed. During busy periods you may see "Label Created" for some time as this process is completed, but rest assured your order is being worked on.

What does "USPS as the last-mile partner" mean? FedEx/UPS will transport the package to the FedEx/UPS depot closest to the customer, from there USPS will come and collect the package and deliver it to the customers door. This service is very quick, and very flexible, as it allows FedEx/UPS to leverage their best-in-class freight network, and USPS' local delivery services such as Saturday delivery. Put simply, you get the best of both!

Is it possible to combine shipping charge when multiple items/orders are going to the same destination? To make sure we fulfill orders as quickly as possible, Some items can take longer to make than others, so we typically ship items in individual packages as soon as the items are produced